Last Updated: November 19, 2025
Canvas USA® (“Canvas USA,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit or use our website, place an order, request information, communicate with us, or otherwise interact with us (collectively, the “Services”).
By using the Services, you consent to the collection, use, and disclosure of personal information as described in this Privacy Policy.
1. Scope
This Privacy Policy applies to personal information we collect through the Services and in connection with our business operations. This Policy does not apply to information collected by third parties you may interact with, including payment processors, shipping carriers, advertising networks, or other third-party sites or services linked from our website.
2. Personal Information We Collect
We collect personal information from the following categories:
A. Information You Provide
We collect information you provide directly to us, including:
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Identifiers such as name, email address, mailing address, phone number
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Company name (if applicable)
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Account information (if you create an account), such as login credentials
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Order information such as products purchased, quantities, prices, shipping information, and order history
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Communications and customer support content you provide
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Any other information you choose to provide
Payment Information: Payments are processed through third-party payment processors. We do not store full payment card numbers. Payment processors may collect payment card information and related data necessary to process payment transactions.
B. Information Collected Automatically
When you use the Services, we may automatically collect:
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Device and usage information such as IP address, browser type, device identifiers, operating system, language settings, and pages viewed
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Website interaction data such as access times, referring pages, clicks, and browsing behavior
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Shopping activity such as cart contents, checkout behavior, and purchase completion status
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Approximate location derived from IP address
C. Cookies and Similar Technologies
our service providers, and we may use cookies, pixels, tags, and similar technologies to operate the Services, improve performance, and support analytics and marketing. Cookies may store preferences and track website activity.
You may manage cookies through browser controls; however, disabling cookies may affect Service functionality.
Photographs, Drawings, Designs, and User-Submitted Content
The Services may allow you to submit, upload, or share content, including photographs, images, videos, drawings, sketches, designs, measurements, patterns, reviews, comments, and other materials (collectively, “User Content”). User Content may include personal information and may be visible to others depending on how and where it is submitted or displayed.
A. Content You Submit
If you voluntarily submit User Content to us (including photographs of a boat, vehicle, home, installation site, finished project, or other property; drawings, sketches, design concepts; or similar materials), you represent and warrant that:
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You own the User Content or have all necessary rights and permissions to provide it to us;
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The User Content does not violate or infringe the rights of any third party, including privacy, publicity, intellectual property, or contractual rights; and
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You have obtained permission from any identifiable individual appearing in the User Content for its use as described below.
B. Use of User-Submitted Content
You retain ownership of your User Content. However, to the fullest extent permitted by law, by submitting User Content to Canvas USA®, you grant Canvas USA® a non-exclusive, worldwide, royalty-free, perpetual, irrevocable, transferable, and sublicensable license to use, store, host, reproduce, display, publish, distribute, transmit, modify, adapt, and create derivative works from such User Content for lawful business purposes, including:
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Processing orders and providing customer service;
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Verifying, investigating, and handling returns, exchanges, or warranty matters;
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Product development, testing, and improvement;
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Marketing, advertising, promotional materials, website content, catalogs, emails, social media, and similar communications;
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Internal training, quality assurance, and operational improvement; and
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Fraud prevention, dispute resolution, and enforcement of our policies.
This license permits use of User Content with or without attribution and without compensation to you, unless otherwise required by law.
To the extent permitted by applicable law, you waive any moral rights, rights of publicity, and similar rights in the User Content solely as necessary to allow Canvas USA® to use the User Content as described above.
D. Information From Other Sources
We may receive personal information from third parties such as:
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Shopify and Shopify-related apps and service providers
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Payment processors
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Shipping carriers and fulfillment providers
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Fraud prevention services
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Advertising networks and analytics providers
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Social media platforms if you interact with our content
3. How We Use Personal Information
We use personal information for business and commercial purposes, including to:
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Provide the Services and process transactions
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Fulfill orders, arrange shipping, and process returns and exchanges
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Communicate regarding orders, shipping, and customer service requests
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Respond to inquiries and provide support
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Maintain and improve the Services and product offerings
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Conduct analytics and quality assurance
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Detect, prevent, and investigate fraud, security incidents, and unlawful activity
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Comply with legal obligations and enforce our terms and policies
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Send marketing communications, subject to your preferences and applicable law
4. How We Disclose Personal Information
We may disclose personal information as follows:
A. Service Providers and Vendors
We disclose personal information to service providers that perform services on our behalf, including:
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Shopify and Shopify-related providers
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Payment processing
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Order fulfillment, shipping, and delivery
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Customer support and email delivery services
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Website hosting and security
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Analytics and performance services
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Fraud prevention and risk monitoring
B. Business Transfers
We may disclose or transfer personal information in connection with any actual or proposed merger, acquisition, restructuring, bankruptcy, dissolution, sale of assets, or similar transaction.
C. Legal and Compliance
We may disclose personal information to comply with legal obligations or respond to lawful requests, including subpoenas, court orders, or other legal process, and to protect the rights, property, or safety of Canvas USA®, our customers, and others.
D. With Your Consent
We may disclose personal information when you direct us to do so or when you provide consent.
E. Aggregated or De-Identified Information
We may disclose aggregated or de-identified data that cannot reasonably be used to identify you.
5. Advertising, Analytics, and Interest-Based Marketing
We may use third-party analytics and advertising services that collect information through cookies, pixels, and similar technologies. These services may collect information about your interactions with the Services and other websites, including IP address, device identifiers, pages viewed, and conversion information.
This information may be used to:
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Measure website traffic and advertising effectiveness
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Provide analytics and improve the Services
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Deliver interest-based advertising on third-party websites and platforms
You may opt out of certain interest-based advertising through:
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Digital Advertising Alliance:
https://www.aboutads.info/choices -
Network Advertising Initiative:
https://www.networkadvertising.org/choices/
You may also adjust ad personalization settings through certain platforms and mobile operating systems.
Opt-outs are generally device- and browser-specific and may require renewal if you clear cookies or change devices.
6. Email Marketing and Communications
You may opt out of promotional emails by clicking the “unsubscribe” link in any marketing email you receive or by contacting us. Even if you opt out of marketing messages, we may continue to send non-promotional communications such as order confirmations, shipping notices, and account-related messages.
7. Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including to comply with legal, accounting, and reporting requirements, resolve disputes, and enforce our agreements. Retention periods vary depending on the type of information and the purpose for collection.
8. Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission or storage is entirely secure, and we cannot guarantee absolute security.
9. Children’s Privacy
The Services are not directed to children under 16, and we do not knowingly collect personal information from children under 16. If you believe a child has provided us with personal information, please get in touch with us, and we will take appropriate steps to delete it.
10. Your Rights and Choices
Depending on your state of residence, you may have certain rights regarding your personal information, which may include the right to:
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Access and obtain a copy of personal information
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Request correction of inaccurate personal information
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Request deletion of personal information
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Opt out of certain processing, including targeted advertising (where applicable)
We may take steps to verify your identity before fulfilling your request, as permitted or required by law.
Texas Residents: Texas law may provide additional rights, including the right to opt out of targeted advertising and certain disclosures. You may submit requests as described below.
To exercise your rights, contact us using the information in Section 13. If we deny your request, you may appeal by responding to our decision message or contacting us again with “Privacy Rights Appeal” in the subject line.
11. International Users
If you access the Services from outside the United States, your information may be transferred to and processed in the United States. By using the Services, you consent to such transfer and processing.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will revise the “Last Updated” date when changes are made. Your continued use of the Services after changes become effective constitutes acceptance of the updated Policy.
13. Contact Us
If you have questions about this Privacy Policy or wish to submit a privacy request, contact us at:
Canvas USA®
Email: shipping@canvasusa.com
Phone: 361-729-0642
Business Hours: 9:00 AM – 5:00 PM (Monday–Friday)