CANVAS USA® LIMITED WARRANTY · v2.0
Effective Date: September 1, 2026
Replaces: the Canvas USA® Limited Warranty v1.2.
Replaces: the Canvas USA® Limited Warranty v1.2.
This is a LIMITED WARRANTY. It is given by Canvas USA, Inc., which trades as Canvas USA® ("Canvas USA®," "we," "us," "our"), and it applies to the original purchaser. It sits alongside the Canvas USA® Terms of Service, which govern your purchase.
We build outdoor goods for weather, salt and sun, and we build them to be repaired rather than thrown away. This warranty says plainly what we stand behind, for how long, what is not covered, and what we will do when something is wrong.
1) What is covered
1.1 Our work. We warrant that products manufactured by Canvas USA® are free from defects in workmanship — the patterning, cutting, sewing, binding, fastener placement and fit — when the product is used normally, properly installed, and reasonably cared for during the warranty period stated for that product.
1.2 The material in it. Every product is warranted at the product level, and the fabric, vinyl or mesh it is made from carries its own mill warranty in addition to ours. Where the material we used is made by another mill, that mill warrants the cloth — colorfastness, UV resistance, and how it stands up over the years — and we warrant the way it was built into your product. You get the benefit of both.
In practice that means a product built from a ten-year material carries the mill's ten years on the cloth and our warranty on the workmanship. Where a material warranty runs longer than ours, the longer period applies to the material. The applicable material warranty is shown on the product page before you buy and is supplied with your order.
1.3 Materials we make our own. Where your product is made from a Canvas USA® material rather than another mill's, there is no separate mill warranty — this Limited Warranty covers both the work and the cloth for the period stated on the product.
1.4 The Canvas USA® Warranty Concierge. Bring it to us. We handle material claims for you: we assess it, and where it belongs with the mill we take it up with them on your behalf. You do not need to contact the mill yourself. This applies to materials we specified and supplied. It does not apply to Customer Owned Material — see §2.
1.5 Goods we resell. Products we did not make — hardware, paint, umbrellas, cleaners and other goods we supply — carry the manufacturer's own warranty, passed through to you. We do not give a workmanship warranty on goods we did not build. The manufacturer's warranty for those products is shown on the product page before you buy and is supplied with the goods.
2) Customer Owned Material is not warranted
2.1 What Customer Owned Material means. Customer Owned Material, or COM, is any fabric, vinyl, mesh, thread, hardware, component or other material used in your product that you supplied, or that you asked us to obtain from a maker or product line outside our standard offering. Both count as COM. It makes no difference whether you shipped it to us yourself or we ordered it in for you. A custom-matched color of a coating we already sell is not COM — see §18.
2.2 A COM product carries no Canvas USA® warranty of any kind. Where your product is made from Customer Owned Material, we give no warranty on the material and no warranty on our workmanship for that product. This Limited Warranty does not apply to it.
2.3 Why. We warrant what we choose, specify and stand behind. A material we did not select carries qualities we cannot judge in advance — weight, weave, thread compatibility, shrinkage, coating, how it behaves under tension and in sun. When a product made from it does not perform, there is no honest way to separate the material from the work, and we will not ask you to argue about it. So we say it plainly up front instead: on a COM order, the material is yours and the risk is yours.
2.4 What you still get. We will tell you before you order that your product is COM and carries no Canvas USA® warranty. We build it to the same standard as everything else that leaves our floor. If the material you chose carries a warranty from its own manufacturer, that warranty is between you and that manufacturer, on their terms — we do not enlarge it, adopt it, guarantee it, or make claims under it for you.
2.5 If you would rather be covered, ask us which of our own materials suits the job. A product built from a material we specify carries §1.1 and §1.2 in full — our workmanship warranty and the mill's material warranty, both of them, and we handle the claims.
2.6 Section 5.4 of the Terms of Service also governs materials you supply, including rework and additional cost.
3) When coverage begins
3.1 Your warranty period begins on the earliest of these to occur: the date your product is delivered to you; the date you pick it up; the date Canvas USA® substantially completes installation, where installation is part of your order; or thirty (30) days after we issue your Completion Notice, where your product is finished and waiting on you.
3.2 For shipped products, carrier delivery records establish the date. Where no other date can reasonably be established, we use the invoice date.
4) How long it lasts
4.1 Each product carries its own warranty period. The period that applies to your product is stated on its product page before you purchase and on your order. Where no other period is stated, products manufactured by Canvas USA® carry a five (5) year Limited Warranty on our workmanship. Material warranties run for the period the mill gives them, which may be longer.
4.2 A repair does not restart the clock. A repair, a replacement panel or a replacement product supplied under this warranty is covered for the remainder of the original period, not for a new one, unless the law requires otherwise.
5) Who is covered, and transfers
5.1 This warranty is given to the original purchaser. Proof of purchase is required for a claim, and an invoice, receipt or order number is enough — we can look your order up.
5.2 Marine products transfer with the vessel. If you sell a boat carrying Canvas USA® marine canvas still within its warranty period, the remaining warranty transfers to the new owner, provided the new owner contacts Canvas USA® and re-registers the product in their name within 30 days of the sale, with proof of the original purchase. The transferred warranty runs only for the time remaining on the original period. It does not restart.
5.3 Warranties on products other than marine canvas are not transferable.
6) What we will do
6.1 If a covered defect is confirmed, Canvas USA® will, at our option, do one of the following, and that is your sole and exclusive remedy under this warranty:
• repair the product;
• replace the product; or
• give a prorated credit toward a replacement, based on time in service and condition.
• replace the product; or
• give a prorated credit toward a replacement, based on time in service and condition.
6.2 We build products to be repaired. Canvas USA® keeps repair capability on purpose, because a well-made product should stay in service rather than be discarded. In most cases a repair is the fastest way to put things right, and where a covered defect can reasonably be corrected by repair, repair is ordinarily what we will do. A covered repair is not reduced because the product is older.
6.3 Where we perform an approved warranty repair at a Canvas USA® facility or a service location we designate, the materials and factory labor needed to correct the covered defect are provided at no charge to you.
6.4 No other remedy applies unless required by law. If repair, replacement and credit all fail to put a covered defect right, that limitation has failed of its essential purpose, and the remedies otherwise available to you under applicable law are not excluded.
7) Installation we perform
7.1 Where Canvas USA® performs the installation, we warrant our installation workmanship for one (1) year from substantial completion, unless a different period is stated in writing on your order or the law requires longer. This is separate from, and shorter than, the workmanship warranty on the product itself.
7.2 If the problem is our installation, we will not turn it back on you. Where a claimed defect was caused by installation we performed, we will not deny it on the ground that the product was improperly installed.
7.3 Installation performed by anyone else is not warranted by Canvas USA®.
8) What is not covered
8.1 Normal aging is not a defect. Sun, salt, wind, humidity and weather change outdoor fabric over time. Fading, softening and the patina an outdoor product develops with age are expected and are not defects in our workmanship. Colorfastness and UV performance are covered by the material warranty for your fabric, not by this one — see §1.2, and bring any such claim to us under §1.4.
8.2 This warranty does not cover:
• normal wear and tear, and ordinary cosmetic change from age or use, including fading;
• products that are dirty, neglected or not reasonably maintained;
• misuse, abuse, accident, impact, collision, vandalism or theft;
• improper care, improper cleaning, or improper storage;
• any chemical, cleaner, solvent, protectant, dressing, polish or treatment that is not known to be suitable for the material. If you do not know a product is safe for the material, do not put it on. Ask us;
• use of the product for anything other than its intended purpose, or in a way its instructions tell you not to;
• improper installation by anyone other than Canvas USA®;
• animals, insects and pests;
• alterations, modifications or repairs not approved by Canvas USA®.
• products that are dirty, neglected or not reasonably maintained;
• misuse, abuse, accident, impact, collision, vandalism or theft;
• improper care, improper cleaning, or improper storage;
• any chemical, cleaner, solvent, protectant, dressing, polish or treatment that is not known to be suitable for the material. If you do not know a product is safe for the material, do not put it on. Ask us;
• use of the product for anything other than its intended purpose, or in a way its instructions tell you not to;
• improper installation by anyone other than Canvas USA®;
• animals, insects and pests;
• alterations, modifications or repairs not approved by Canvas USA®.
8.3 Where an excluded condition caused the failure, that failure is not covered. Coverage on an unrelated part of the product is unaffected.
9) What voids your coverage
These are the ones we actually see. Each of them voids coverage for the damage it causes.
• Driving with it up. A bimini top, cover or shade left deployed while the boat is trailered or towed down the road. Take it down.
• Leaving it out in a storm. A retractable awning, umbrella or deployable shade left open in a hurricane, a named storm, or high wind. Retract it, close it, or take it in.
• An unknown chemical or treatment. Any cleaner, solvent, protectant or dressing you are not certain is suitable for the material.
• Unknown cleaning or treatment methods. Pressure washing, harsh brushes, machine washing or any process not suitable for the material.
• Using it for something it was not built for.
• Acts of God. See §12.
• Leaving it out in a storm. A retractable awning, umbrella or deployable shade left open in a hurricane, a named storm, or high wind. Retract it, close it, or take it in.
• An unknown chemical or treatment. Any cleaner, solvent, protectant or dressing you are not certain is suitable for the material.
• Unknown cleaning or treatment methods. Pressure washing, harsh brushes, machine washing or any process not suitable for the material.
• Using it for something it was not built for.
• Acts of God. See §12.
None of this is us looking for a way out. Every item on that list destroys the product faster than weather ever will, and all of them are avoidable. Ask us if you are not sure — that call is free and it is a great deal cheaper than a new top.
10) Canvas is not machined metal
10.1 Fabric is a flexible material, and reasonable variation is inherent in sewing it. Minor variation in dimensions, fabric tension, alignment, stitch placement, grain, texture, dye lot, pattern position, seams and binding is not a defect unless it materially prevents the product from doing its job, or exceeds a tolerance we expressly promised for that product.
10.2 Fabric expands, contracts, relaxes and changes tension with heat, cold, humidity, moisture, installation tension and ordinary use. Normal material movement is not, by itself, defective workmanship.
10.3 Where a repair or replacement is approved and the original fabric, color, hardware or component is no longer made, we may use a reasonably comparable current one. A reasonable difference in shade, dye lot, texture or finish that results from material availability is not a defect.
11) Fit, and changes made after we built it
11.1 We warrant that your product was manufactured to the measurements, specifications and configuration used when it was made. A custom product is not defective because the boat, structure or furniture later changed.
11.2 Fit coverage does not extend to a fit problem caused by a change made after we measured, patterned or installed — new electronics, antennas, rod holders, towers, T-tops, rails, windshields, seating, motors, trolling motors, shallow-water anchors, new or moved hardware, added accessories, replaced cushions, structural repair or remodeling. After a change like that a product may need paid alteration or replacement. That does not make the original work defective.
11.3 Where we manufactured from measurements, templates, drawings, photographs or specifications you supplied or approved, we are entitled to rely on them, and we are not responsible for a fit or dimensional problem that resulted from information that was inaccurate, incomplete or later changed. We remain responsible for building to the information we agreed to use. Section 5.3 of the Terms of Service also applies.
12) Weather, wind and storm
12.1 An outdoor warranty is not weather insurance. We build for outdoor environments, but no outdoor textile product is immune to extreme force. We do not warrant against acts of God, and no outdoor warranty does. This warranty does not cover damage caused by hurricanes, tropical storms, tornadoes, hail, lightning, flooding, storm surge, snow or ice load, standing or pooling water, extraordinary wind or gusts, flying debris, falling objects, or fire.
12.2 A wind rating is not a damage guarantee. Where a wind rating, test result or recommended operating limit is published for a product, it describes testing and intended operating guidance. It is not a promise that damage cannot occur at or below that speed. Real wind varies with gusts, turbulence, direction, elevation, surrounding structures, mounting and anchoring.
12.3 A product designed to be retracted, folded, lowered, removed or secured should be put in its safe position when conditions call for it.
13) Marine covers, tops and shade
13.1 Unless your order says a product is made for highway travel, it is not warranted for it. Damage caused by trailering, towing or running the vessel with a cover or top installed or deployed against its intended use is not covered. A bimini top left up while the boat is going down the highway is the clearest example, and it voids coverage for that damage. This is the most common way a cover is destroyed, and it is not a manufacturing defect.
13.2 Damage from flapping, chafe, abrasion or rubbing is not covered to the extent it was caused by inadequate tension, improper installation, foreign objects, gear left under the cover, objects left in rod holders or cup holders, sharp edges, added accessories, or a changed vessel configuration.
13.3 Water must not be allowed to collect on a product that was not designed to carry that load.
14) Umbrellas, awnings and deployable shade
14.1 These products must be properly mounted, properly anchored, adequately supported, correctly operated, and closed, retracted, removed or secured when conditions require it.
14.2 Damage caused by inadequate anchoring, an inappropriate base, improper mounting, excessive wind or gusts, water pooling, snow or ice load, impact, or failure to retract or secure the product is not a manufacturing defect. A retractable left out in a hurricane or a named storm voids coverage for that damage. These products are built to be brought in, and bringing them in is the customer's call to make.
15) Salt, chlorides and coastal environments
15.1 We build for coastal use, but saltwater still demands maintenance. Stainless steel is corrosion resistant. It is not corrosion proof. Salt, chlorides, pool chemicals and environmental deposits accumulate on hardware, frames, fabrics and finishes, and reasonable cleaning is required.
15.2 Surface corrosion, oxidation, rust staining, pitting or finish deterioration is not a defect in our workmanship to the extent it results from environmental exposure, salt or chloride buildup, chemical exposure, standing water, lack of reasonable cleaning, or ordinary aging.
16) Clear vinyl and flexible windows
16.1 Clear vinyl is not canvas and must not be cleaned like canvas. Use only a cleaner and a method suitable for clear vinyl. The wrong cleaner, solvent, polish, abrasive, brush or cloth causes damage that cannot be repaired, only replaced, and that damage is not covered.
16.2 Minor waves, impressions and optical characteristics are ordinary in flexible clear vinyl and are not defects unless they materially impair the product's function.
17) Cushions and upholstery
17.1 Foam and batting change with use. Ordinary softening, compression, cushion-set impressions, wrinkling, fabric relaxation and reasonable change in loft from ordinary use are not manufacturing defects.
17.2 Damage caused by prolonged saturation, failure to allow reasonable drainage or drying, improper storage, animals, chemicals or sharp objects is not covered to the extent that condition caused it.
18) Coatings, and matching a color
18.1 What a color match is, and what it is not. We match a color to a sample you give us — a piece of the boat, a cap, a hatch, a chip or a color card. The match is made to that sample as it is on the day we match it. It is not a promise that the finished paint will look identical to your boat, to a photograph, to a screen, or to how you remember the color.
18.2 We supply coatings. We do not apply them. Canvas USA® sells the material. We do not spray it, and we do not warrant the finished appearance of a coating that someone else applied. Film build, gun setup, air pressure, reducer choice, temperature, humidity, flash time, number of coats, primer color and surface preparation all change how a color looks on the boat, and every one of them belongs to whoever sprayed it.
18.3 What we do warrant. Where you approved a spray-out card before we mixed your batch, we warrant that the coating we supplied was mixed to that approved spray-out, judged side by side with it in daylight. If we mixed to the wrong formula or supplied the wrong color, that is our error and we will replace the coating.
18.4 No approved spray-out, no color-match warranty. A match is only as good as the sample it was approved against. Where no spray-out card was approved before mixing, we make no warranty about the color, and we will not remake a batch that was mixed to a verbal or written description. Ask for a spray-out. We would rather spend a pint proving the color than a gallon arguing about it.
18.5 Custom colors the manufacturer mixes. Some custom colors are produced by Alexseal® rather than by us. Those are Special Order Goods: the manufacturer's own warranty applies to them and passes through to you under §1.5. What we warrant is that we ordered the color you approved.
18.6 Two colors can match under one light and not another. This is called metamerism. It is a property of how pigments reflect light, not a defect in the paint. A match made under shop lighting can read differently in sunlight, under LED, at dusk or in shade. Tell us where the boat will live and we will match under that light — but no color match holds under every light source, and none of ours claims to.
18.7 Metallics, pearls and effect colors are matched, not guaranteed. How a metallic looks depends as much on how it is sprayed as on what is in the can. Spray distance, film build, flash time and gun setup all move the flake. We match the formula. We do not warrant the finished appearance of a metallic, and the same can sprayed by two people will not look the same.
18.8 Matching a weathered surface. Where we match to gelcoat or paint that has been in the sun, we match it as it is now — not as it left the factory. That surface keeps changing and new coating does not change with it. A match that was right on the day is not defective because the old finish moved.
18.9 Batches. A coating mixed later for touch-up or an added panel may not match the first batch exactly. Order what the whole job needs at one time.
18.10 What we will do, and what we will not. Where a color claim is approved, our remedy is to replace the coating. We are not responsible for the cost of removing, sanding, preparing, spraying or refinishing anything the coating was applied to, or for haul-out, yard time, storage or labor. Check the color before you spray it. Shoot a test panel, look at it in the light the boat will live in, and satisfy yourself it is right — once it is on the hull the material has been used, and custom-tinted coatings are not returnable under Section 7.2 of the Terms of Service.
19) The surface underneath is not our product
19.1 Canvas USA® is not responsible for damage caused by the condition of the boat, building or surface a product is fitted to — failing paint or gelcoat, uncured finishes, incompatible coatings, rough surfaces, sharp edges, hidden deterioration, hardware problems, structural flaws, water intrusion originating elsewhere, or poorly fitting parts. Where an underlying surface or coating is deteriorating or rubbing off, that is not a defect in our workmanship or materials.
20) Your care products, and work by others
20.1 Warranty coverage is never conditioned on using Canvas USA® branded cleaners, protectants or other care products. We recommend products suitable for your fabric and we sell them, but using a suitable product from any manufacturer does not affect your coverage. What matters is that the product used is right for the material — see §16 for clear vinyl.
20.2 Having someone else work on your product does not by itself void this warranty. But we are not responsible for a defect or damage to the extent it was caused or contributed to by work, repair, alteration, installation, parts, components, materials or chemicals supplied or performed by anyone other than Canvas USA®. Where someone else's work caused the failure, that failure is not ours to fix.
21) How to make a claim
21.1 Contact Canvas USA® customer support, or the Canvas USA® location where the product was purchased, before removing, altering, repairing or shipping the product. For orders placed with us online or by phone, contact customer support.
21.2 Please provide proof of purchase, clear photographs of the problem, photographs showing the whole product and how it is installed, a short description of what is wrong, and how the product has been used.
21.3 We may need to inspect the product before making a warranty decision. Please do not discard a product you are claiming on before we have had a reasonable chance to look at it.
21.4 Customer Support
Phone: 888-341-1234
Email: customerservice@canvasusa.com
Canvas USA, Inc., 1010 Business Highway 35 South, Rockport, Texas 78382
Phone: 888-341-1234
Email: customerservice@canvasusa.com
Canvas USA, Inc., 1010 Business Highway 35 South, Rockport, Texas 78382
21.5 Getting it to us. You are responsible for inbound shipping or delivery to the warranty service location. If a claim is approved, we tell you what return shipping or service we will cover. A covered defect does not by itself make us responsible for towing, vessel transport, marina charges, haul-out or launch, removal, reinstallation, lifts, special access, travel or lodging, unless we agree to it or the law requires it. Where the product cannot reasonably be returned because of its size, weight or the way it is attached, contact us before removing it and we will arrange what is appropriate. Where applicable law requires us to bear the cost of collecting, servicing or returning such a product, we bear it.
21.6 We review every claim in good faith on the evidence — this warranty, the product-specific warranty, photographs, our purchase and manufacturing records, inspection where appropriate, and the condition and history of the product. Our determination is how we decide what we will do. It does not decide, limit or waive any right or remedy you have under the law.
22) Limits on damages and implied warranties
22.1 Incidental and consequential damages. To the extent permitted by law, Canvas USA® is not liable under this warranty for incidental or consequential damages, including loss of use, downtime, lost revenue, towing, storage, marina charges, travel or lodging. This does not limit liability for personal injury, or for any loss the law does not permit us to exclude.
Some States do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
22.2 Implied warranties. To the extent permitted by law, any implied warranties, including the implied warranties of merchantability and fitness for a particular purpose, are limited in duration to the length of this written warranty for your product. Nothing here disclaims an implied warranty that the law does not permit us to disclaim.
Some States do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.
23) Your legal rights
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. Nothing in this warranty waives a right you have under applicable law that cannot be waived. If any provision here is unenforceable, it is limited only so far as necessary to comply with the law, and the rest of the warranty stays in effect.
24) Getting a copy of this warranty
24.1 This warranty, and the warranty that applies to any product we sell, is available to read before you buy. You can read it on the product page, at canvasusa.com/pages/productwarranty, or by asking us.
24.2 Ask and we will send it, free. Call 888-341-1234 or email customerservice@canvasusa.com with the product you are looking at, and we will send you the written warranty that applies to it — ours, or the manufacturer's on a product we did not make — at no charge, on paper or by email, whichever you prefer.
25) Relationship to the Terms of Service
This Limited Warranty is the warranty referred to in Section 10 of the Canvas USA® Terms of Service. The Terms of Service govern your purchase, including cancellation, returns, notice and opportunity to repair, and dispute resolution, and they set the order of control in their Section 1.4. This document is a warranty only. It is not a separate agreement and it does not change the Terms of Service.