CANVAS USA® — TERMS OF SERVICE (Web Version ver.22)
Effective Date: December 19, 2025
Warranty Policy Version Incorporated: Trusted for Over Forty Years
Last Updated: ver22
Canvas USA® (“Canvas USA®,” “we,” “us,” “our”) provides custom marine, residential, and retail products and services. These Terms & Conditions (“Terms”) govern (1) your access to and use of the Canvas USA® website (the “Website”) and (2) all quotations, purchases, services, and work performed by Canvas USA®.
By using the Website, requesting a quote, placing an order, submitting payment, signing an estimate/invoice, approving specifications (including by email/text), or otherwise authorizing work, you (“Customer,” “you”) agree to these Terms. If you disagree, do not use the Website or place an order.
For online orders, you must affirmatively accept these Terms by checking a box or clicking “I Accept” during checkout. These Terms form a legally binding agreement.
1) QUOTATIONS & PRICING
1.1 Quote Scope; Reliance
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Quotes are based on information available at issuance and Customer-provided details (measurements, photos, descriptions, and specifications).
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Quotes apply only to the scope stated in writing.
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Additional work, repairs, or modifications are not included unless stated in writing.
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If Customer-provided information is incomplete, inaccurate, or materially changes, Canvas USA® may revise pricing.
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Quotes are valid only for the period stated, or if none is stated, for a reasonable time determined by Canvas USA® in its sole discretion.
1.2 Provisional Pricing; Inspections; Scope Variations
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Unless Canvas USA® performs an on-site inspection/evaluation, pricing is provisional and may change after arrival, verification, inspection, or assessment.
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Unseen conditions (surface/hardware issues, structural flaws, access limitations, failing finishes, sharp edges, prior modifications, etc.) may increase labor/materials costs.
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Canvas USA® may revise pricing for actual project requirements, change requests, and unforeseen complexity.
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Canvas USA® will make reasonable efforts to notify Customer when a material scope change is identified.
2) SCHEDULING & COMPLETION
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All projects are scheduled on a first-come, first-served basis.
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Completion dates are estimates only and do not guarantee completion.
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Delays caused by weather, supply chain, vendor delays, access limitations, or other factors beyond Canvas USA®’s control do not constitute a breach.
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Canvas USA® will notify Customer when the project is complete and ready for pickup/shipment/delivery/installation.
3) CUSTOM WORK; REPAIRS; TIME-AND-MATERIALS
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Unless otherwise stated in writing, custom products, repairs, and modifications are billed on actual time and materials.
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A base charge/start fee may apply, covering setup, evaluation, administration, and scheduling commitment.
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If actual work exceeds the estimate, final charges may exceed the estimate. Canvas USA® will make reasonable efforts to notify Customer when a significant scope expansion is identified.
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A non-refundable deposit stated in the quote is required before Canvas USA® begins work or reserves production capacity, unless approved in writing.
4) DESIGN; MODIFICATIONS; CHANGE REQUESTS
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Custom products are designed based on Customer specifications and/or similar prior projects.
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Modifications after approval or after work begins will be billed time-and-materials and may affect price and schedule.
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Customer acknowledges pricing may change if specs change, measurements differ, or scope expands.
5) CUSTOMER VERIFICATION & SPECIFICATION APPROVAL
Customer must verify specifications before production, including:
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dimensions and fit
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color and material selection
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hardware and attachments
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written descriptions and scope
Approval (signature, payment, email/text confirmation) means:
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Customer confirms specifications are correct; and
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Customer authorizes Canvas USA® to proceed.
Canvas USA® is not liable for discrepancies resulting from Customer-approved specs, measurements, or selections.
6) PAYMENT TERMS
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Deposit: minimum 50% unless approved in writing.
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Balance due: in full before release, pickup, shipment, delivery, or installation.
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Field service: balance due either before arrival or upon on-site installation completion.
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Nonpayment may result in suspension of work, delayed delivery, and withholding of completed goods/services.
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Removal/handling/storage fees incurred due to delayed pickup or nonpayment will be added to the balance and must be paid before release.
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Canvas USA® accepts major credit cards and other posted/agreed payment methods.
7) RETURNS; REFUNDS; CANCELLATIONS; NON-REFUNDABLE DEPOSITS (CUSTOM ORDERS)
7.1 Custom Orders; No Returns; Final Sale
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All Canvas USA® products are custom-made to Customer-approved specifications.
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ALL SALES ARE FINAL.
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No returns, exchanges, or refunds except as expressly provided under Section 10 (Warranty).
7.2 No Cancellation After Production Start
Orders cannot be canceled once production begins (“Production Start”), including after:
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design/patterning/templating/measuring/layout begins
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materials are ordered/procured/cut/staged/allocated
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fabrication/sewing/assembly/prep begins
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shop time is logged; or
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Production resources are committed.
Once Production Start occurs, Canvas USA® incurs non-recoverable costs and committed capacity in reliance on the order.
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7.3 Deposits Earned Upon Production Start
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A minimum 50% deposit (or stated deposit) is required to begin work.
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The deposit is earned and non-refundable upon Production Start.
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The deposit compensates Canvas USA® for design/admin labor, scheduling commitment, procurement activity, and reserved capacity/material allocation.
Deposits are not refundable once Production Start occurs, to the maximum extent permitted by law, including if Customer disputes satisfaction, requests cancellation, fails to pay the balance, or refuses delivery. Deposits and start fees reflect a reasonable forecast of Canvas USA®’s damages and reliance costs and are not penalties.
7.4 Pre-Production Cancellation (If Allowed)
If the Customer requests cancellation before Production Start, Canvas USA® may approve cancellation in its sole discretion. If approved:
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Canvas USA® may retain admin/design fees and costs incurred (including ordered materials, inbound freight, vendor fees, and processing fees).
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Any refund is limited to uncommitted funds and is issued only to the original payment method after settlement.
7.5 Refund Method Restrictions (If Approved)
If a refund is approved in writing by authorized management:
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Refunds are issued only to the original payment method;
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no cash/check/wire/ACH/third-party refunds; and
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Refunds will not be processed until the original charge fully settles.
7.6 Warranty Is Exclusive Remedy
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Canvas USA® does not accept returns.
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If a defect is verified and covered, Customer’s sole remedy is repair, replacement, or prorated credit as determined by Canvas USA® under Section 10.
7.7 Nonpayment; Storage; Release Conditions
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Completed items are not released until paid in full.
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Storage fees may apply under Section 8.
7.8 Payment Disputes; Chargebacks
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Customer agrees not to initiate chargebacks or payment reversals that are inconsistent with these Terms, except for cases of proven fraud or unauthorized transactions.
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Customer agrees to contact Canvas USA® first and allow a reasonable opportunity to resolve billing disputes in good faith.
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Canvas USA® may provide order documentation and approvals to the bank/card issuer.
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Customer agrees to reimburse Canvas USA® for reasonable dispute-related costs to the extent permitted by Texas law.
7.9 Custom Goods Acknowledgment
Customer acknowledges deposits and start fees are a reasonable allocation of reliance damages and costs for custom-made goods that cannot be resold in the ordinary course.
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7.10 Liquidated Damages (Not a Penalty)
Customer agrees damages from cancellation/nonpayment/refusal/wrongful disputes are difficult to estimate. Deposits, start fees, and non-refundable amounts represent a reasonable forecast of actual damages and are not penalties.
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8) STORAGE; PICKUP; ABANDONMENT
8.1 Completion Notice
The customer will be notified when the product is complete.
8.2 Storage Fees
Items left more than thirty (30) days after notice may be subject to reasonable storage fees (not to exceed $25/day unless agreed in writing). Storage fees must be paid before release.
8.3 Abandonment
Items left sixty (60) days after notice may be deemed abandoned. Canvas USA® may dispose of or sell abandoned items to recover unpaid balances, storage fees, and costs as permitted by applicable law, including any applicable lien or abandoned property statutes. Customer remains responsible for any unpaid balance not recovered.
8.4 Release Condition
No product will be released until payment is made in full.
9) PHOTOS; CUSTOMER MATERIALS; INTELLECTUAL PROPERTY
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Customer retains ownership of materials submitted to Canvas USA®.
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Customer grants Canvas USA® a non-exclusive license to use submitted materials to manufacture the product and maintain project records.
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Customer grants Canvas USA® permission to use project photos for promotional/portfolio purposes unless Customer opts out in writing before production.
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Patterns, templates, prototypes, and designs created by Canvas USA® remain Canvas USA® intellectual property unless agreed in writing.
10) WARRANTY (FIVE-STAR WARRANTY SYSTEM)
Canvas USA® uses a Five-Star Warranty System. Warranty years = number of stars × 2. The warranty period begins on the original purchase date.
Star Guide
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1 Star = 2 years
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2 Stars = 4 years
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3 Stars = 6 years
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4 Stars = 8 years
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5 Stars = 10 years
Warranty covers confirmed manufacturing defects and artistry issues during normal use, proper installation, and reasonable care. If a defect is confirmed, Canvas USA® will provide (at Canvas USA®’s sole option):
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repair, or
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replacement, or
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prorated credit toward replacement.
This warranty does not cover normal wear, fading, cosmetic changes, misuse, abuse, neglect, improper installation/storage, accidents, storm damage, unauthorized alterations/repairs, or damage caused by underlying surface/finish/hardware conditions.
Warranty is limited to the original purchaser unless a written transfer is approved. Proof of purchase is required.
Customers are responsible for inbound shipping/delivery for warranty review. If a claim is approved, Canvas USA® will decide whether return shipping is covered based on the claim type and resolution.
Customer Support
Phone: 888-341-1234
Email: customersupport@canvasusa.com
This warranty provides specific legal rights; additional rights may vary by state.
To the extent permitted by law:
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Canvas USA® is not liable for incidental or consequential damages; and
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implied warranties are limited in duration to the length of this written warranty.
11) LIMITATION OF LIABILITY
To the extent permitted by law:
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Canvas USA® is not liable for indirect, incidental, special, or consequential damages.
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Canvas USA®’s liability is limited solely to the warranty remedy.
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Total liability will not exceed the amount paid for the specific product/service at issue.
12) COLLECTIONS; RECOVERY COSTS; ATTORNEY FEES
If Customer fails to pay amounts due, refuses to pay after completion, initiates a wrongful payment reversal/chargeback, or otherwise breaches these Terms, Customer agrees to pay Canvas USA®’s reasonable collection costs, administrative costs, court costs, and attorney fees as permitted by Texas law. Canvas USA® may pursue all remedies available under Texas law, including lien rights where applicable.
13) ACCEPTANCE; FORMATION; GOVERNING LAW & VENUE
Acceptance of a quote/invoice/work order or authorization of work (signature, payment, email/text confirmation, or allowing work to begin) constitutes agreement to these Terms, including Sections 13–14.
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Unless otherwise agreed in writing, all orders are deemed accepted and formed in Aransas County, Texas, when Canvas USA® confirms the order, begins performance, ships products, or accepts payment (whichever occurs first). The parties acknowledge that substantial performance occurs in Texas.
Governing Law: Texas law applies, regardless of conflict-of-laws principles.
Venue: To the maximum extent permitted by law, any dispute must be brought exclusively in Texas state courts. For transactions of $5,000 or more, venue is exclusively the Texas state courts located in Aransas County, Texas.
If a court determines this venue clause is unenforceable as to a particular claim or party, the dispute will be resolved under Section 14 (Arbitration Backstop), or, if arbitration is not permitted, in the applicable Texas state court permitted by law.
14) ARBITRATION BACKSTOP (CONSUMER / OUT-OF-STATE DISPUTES)
This section applies only if:
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a court finds Section 13 unenforceable for a particular claim/party;
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a dispute is filed outside the Texas venue and is not dismissed/transferred; or
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Applicable consumer law restricts the enforcement of the Texas venue clause.
Arbitration
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Binding arbitration administered by the AAA under applicable rules (including Consumer Arbitration Rules if required).
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Seat: Aransas County, Texas, unless prohibited by law, then the nearest Texas county permitted.
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Texas law applies (excluding conflict-of-law rules).
Fees
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Consumer disputes: allocated per AAA Consumer Arbitration Rules and applicable law.
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Non-consumer disputes: allocated as determined by the arbitrator; prevailing party may recover reasonable attorneys’ fees/costs if permitted.
Exceptions
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Either party may bring an individual claim in small claims court in the proper Texas venue if the claim qualifies.
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Either party may seek temporary/injunctive relief in a Texas state court to protect confidential information or intellectual property.
Class Action Waiver
To the maximum extent permitted by law, disputes must be brought on an individual basis only. If this waiver is found unenforceable for a particular claim, that claim must be brought in court and not in arbitration.
15) WEBSITE USE AND ACCESS
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Limited, revocable license for personal, non-commercial use.
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Do not misuse the Website, interfere with operations, upload harmful code, harvest data, spam users, or impersonate others.
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Account holders are responsible for account security and all activity under the account.
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The website is provided “as is.” Canvas USA® does not guarantee uninterrupted access or error-free content.
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Third-party links may be provided; Canvas USA® is not responsible for third-party sites.
16) ELECTRONIC COMMUNICATIONS & SIGNATURES (UETA)
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Customer consents to receive communications, notices, agreements, and disclosures electronically.
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Electronic signatures and confirmations have the same legal effect as handwritten signatures under Texas UETA.
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The customer may withdraw consent by contacting Canvas USA® in writing, but this may limit online services.
17) CONSUMER NOTICE; GOOD-FAITH DISPUTE RESOLUTION; DTPA
Canvas USA® intends to comply with applicable consumer protection laws. Nothing in these Terms waives non-waivable rights. Before initiating formal legal action or a chargeback, Customer agrees to provide written notice and a reasonable opportunity for Canvas USA® to investigate and attempt to resolve the matter in good faith.
18) PRIVACY & DATA PROTECTION
Website use is governed by the Canvas USA® Privacy Policy, incorporated by reference.
Privacy Policy Link: CanvasUSA.com
19) UPDATES TO TERMS
Canvas USA® may update these Terms by posting updates on the Website with an updated effective date. Updates apply prospectively and will not apply retroactively to accepted orders unless required by law or agreed in writing.
20) ENTIRE AGREEMENT
These Terms, together with the quote/invoice/approved specifications and any written addenda, constitute the entire agreement and supersede prior communications.
21) SEVERABILITY; COMPLIANCE WITH LAW
If any provision is invalid or unenforceable, the remainder remains in effect. These Terms are intended to comply with applicable law and do not waive non-waivable consumer rights. In the event of a conflict with applicable law, applicable law controls, and the Terms will be interpreted to preserve enforceability to the greatest extent permitted.